Scope definition, planning, research design, execution, reporting. Sit back and relax. Proactively engaged project managers with years of experience will guide you through the different steps of the project execution.

Development of your program

Every industry, every business need and therefore every project is different. Our goal is to deliver high-impact programs, customized to each client’s unique position in the marketplace.

Our research consultants combine a deep understanding of Mystery Shopping best practices with industry knowledge to develop your programs successfully.

Helion has, as one of the first agencies in the industry, developed soundproof sampling models specific for Mystery Shopping programs. Correct sampling is a specialization as such. We can help you deploy the correct methodology in any situation, in any industry.

With Helion you can have the comfort that your research results will be scientifically robust and accurate. Read more about our specialized research expertise.

Project management & execution

Operational efficiency and innovation is at the heart of our company. Being responsive and proactive, our effective project management teams go for 100% client satisfaction.

We are able to define best practices and common senses, regarding methodologies, processes and frameworks which proved their success in the field.

We have one of the largest and strongest Mystery Shopper panels in the industry. Carefully screened, trained and certified mystery shoppers take care of an increased reliability of the research data.

Read more about our operational excellence and unique panel quality.

Delivering insights

It is the outcome that matters: our goal is to achieve impact, not to deliver data. A great team of statisticians, analysts and functional experts will work on your programs.

Our analysis will help you to assess your business more accurately, and will deliver insights on which you can take smarter decisions. Above all it will make you understand what is relevant and what is not. Read more about the insights we deliver.

Our reports Portal enables our clients ‘live’ access to their results, insights, and other project information. And it delivers some important benefits: It is driving fast action, it maximizes data insights and drives improvement accountability at all levels of the business. Read more.