Customer Service is all about long-term loyalty, but an effective sales force takes care of your monthly targets … Sales Force Excellence, or how to improve the conversion rates.
Our actionable insights help you to accelerate your sales force performance. Optimizing the process, identify problem areas, improving conversation rates.
Through our mystery shopping results we give you not only a tool to coach & retrain your team, but as well an insightful overview of where it goes wrong in the funnel.
Where do you lose opportunities? Is it the upselling and cross-selling, or the inadequate follow-up on leads? Are they able to link the product features to the customer’s benefits? Or is there a problem with objection handling and closing?
We have deep industry knowledge in regards to sales best practices, and know how to measure successfully the different steps of your sales funnel.
Our tailor-made Solutions are built on some unique Strengths.
The industry expertise in our teams has been built on several years of practical experience in working for these industries.
Consistent Global Coverage
Helion Research is genuinely global. With a 250.000+ field force in 100+ countries worldwide we are specialized in multi-country research solutions. Our proven global approach delivers consistent, accurate results.